Our team of engineers have been performing RAID data recovery since the
emergence of RAID array storage and as the founders of the field of RAID data
recovery we adhere to all industry standards, practices and regulatory compliance's.
Your RAID data recovery will be performed within the guidelines you require
and with complete confidentiality.
offer In-lab, remote and onsite recovery services to meet your needs
No flashy website
just quality recovery services
for a quote at 1.800.892.8302
WHY USE RAID RECOVERY LABS?
- RAID Recovery Labs founded the field of RAID data recovery, we are
the only dedicated RAID recovery lab in the field of data recovery.
Our team of recovery engineers are sought after by some of the worlds
top government intelligence and forensics agencies for both recovery
services as well as specialized RAID recovery training. Being the founders of this
field we provide unparalleled recovery services.
- Homeland Security certified to offer same day shipping services both
domestic and international, 24/7 365 including all holidays.
- All recoveries are performed by RAID recovery labs engineers, whether
it's in-lab, remote or onsite.
- We recover all RAID levels, standard and nested arrays: JBOD, RAID
0, RAID 1, RAID 1E, RAID 3, RAID 4, RAID 5, RAID 5E, RAID 5EE, RAID
6, RAID 6E, RAID 10, RAID 0+1, RAID 50, RAID DP, RAID S, RAID Z, Matrix
RAID, Novell and other older/proprietary arrays.
- We support all file systems, NTFS, FAT/FAT32/exFAT, Ext2/3/4, XFS, Reiser, IBM JFS/JFS1, ZFS, UFS/UFS big indian, HFS/HFS+, UDF, VMFS,
and many propietary file systems.
- Multi-terabyte to multi-petabyte, no array is to small or to large
for our lab, home build arrays, all NAS appliances, SAN to large clustered
array farms we recovery them all.
- Our recovery success rate is the highest in the industry and backed
by references in every major industry segment.
- We perform many secondary successful recoveries every month of arrays deemed
failed and unrecoverable by other supposed data recovery companies.
- All calls are handled by actual RAID recovery engineers. No sales staff like
you'll find at other data recovery companies.
- Honest, straight forward pricing, no sales gimmics and no vague price
- Lab hours are 24/7, 365 days per year and no emergency fees. We perform
emergency recoveries all over the world working in many different time
zones and are always open.
- The only lab to offer discount pricing for Students, Education Institutions,
Non-Profits, Military and Government Organizations.
- The only lab to offer insurance support. We provied lab reports and
talk direct with your insurance agent and/or adjustor to support your
claim. Most clients don't know that data recovery is covered by insurance
and we can help you through the process quickly and painlessly. Ask
about how we can support your recovery claim, often based on our root
cause analysis we are able to not only get the financial burden of your
recovery reimbursed fully but also the array server/appliance/hard drives/etc.,
replaced. This is a free service regardless of what is required of us
by your insurance agency and/or adjustor.
RECOMMENDED "DO NOT" CHECKLIST
Below is a list of things to avoid performing when your RAID array has
failed. If you have performed one or more of the following it does not
mean your data is unrecoverable, they can just potentially cause further
damage hindering a fully successful recovery:
- Do not reinitialize your RAID array - this can destroy information
required to successfully recover your array.
- Do not run FSCK or any FSCK variant - This can damage your file
system. MD can still show a valid volume even when the disks have synchronization
errors. Running any form of FSCK can cause further damage to your file
- Do not run CHKDSK - Depending on the damage to your file system
CHDK can cause further damage.
- Do not rebuild your RAID array - Doing so can re-stripe your data
causing permanent damage.
- Do not rely on your hardware vendor - Hardware support technicians
are not RAID data structure engineers and can caue further damage trying
to correct your array at a hardware level.
WHAT TO BEWARE OF WHEN SEEKING RAID DATA RECOVERY
The data recovery industry has exploded with break/fix IT companies armed with
inexpensive commercial data recovery tools and no practical experience
or training and are offering recovery services. They either damage your
data further, destroy it completely or broker it out and jack the price
up. Others have formed "brokerages" and have web sites showing they are
in every major city and state and have nothing more then a partnership
with a data recovery company and use IT shops as fronts or are just a
You'll note on every data recovery web site you go to (not ours)
they offer a Partnership Program, this means it will cost you, they are
not giving their own money away we assure you. They inflate the price
for your recovery and from what we have seen not by a little, we've witnessed
it by thousands of dollars. They work by deep pocket theory and threshold
of pain and will hold your data until you pay their outrageous prices.
This has become a huge problem in this industry and these companies need
to be exposed, below are a few things to be aware of and to think about
when seeking RAID data recovery services:
- Advertising Hype: Do they make ridiculous claims? World Leader's,
100% guarantee, fastest and cheapest, twice as fast and half the cost,
etc? These are gimmics and boasts that can't be backed up, like Rated
#1....by who?. Nobody can guarantee your recovery until they have fully
evaluated your array. Fast and cheap, well you get what you pay for.
We take pride in the fact that we have techniques that yeild about a
90% solve rate the same day, but that's doesn't translate to 100% guarantee.
Some arrays depending on both the failure scenario and post failure
procedures that might have been attempted to recover the array can create
conditions that just takes proper time to correctly and accurately recover
from. Would you want it fast and cheap or accurate and correct?
- Domain Name Confusion: RAID Recovery Labs founded the field of dedicated
RAID data recovery engineering many years ago. Over the last few years
other companies posing as RAID Recovery Labs have come up with similiar
and confusing domain and company names to steer people away to them.
They even us our language and name when speaking to them to create further
confusion. RAID Recovery Labs Inc., is the original RAID recovery lab
don't let them confuse you. If your uncertain who your talking to call
our 800 number and ask for Mr. Craig Snapp, president and co-founder
of RAID Recovery Labs or Dr. Jeremiah Weaver, CTO and co-founder, either
will be happy to take your direct call.
- Do not tell the person your speaking with "what" the nature of your
data is or they will base their pricing on the value of your data. They
know your data is valuable or you wouldn't be seeking recovery. Avoid
telling them it's your payroll database, financial's, critical Corp.
data, etc., rather tell them format types (DB's, xls, doc, pdf, etc).
- Make sure your speaking to an actual recovery engineer. Most all of
these fake recovery companies have commissioned sales people and for
you to understand the complexities of your recovery, cost to value to
you, you need to speak to an actual recovery engineer.
- Don't go into detail of the urgency of your recovery needs, this just
gives them more information to base their pricing on your "threshold
of pain" financially. Express your timing needs, but try not to show
your true sense of urgency.
- Pricing: Understand the complete breakdown of your recovery costs,
request a formal quote if necessary. Vague pricing or arbitrary price
ranges are an indicator of incompetence or brokerage. No cost, no data,
free evaluations, 100% data recovery guarantee's these are scams, no
engineering company can guarantee a recovery they haven't seen yet!
- Free Evaluation: RAID recovery is a extremely intense mathematical
problem that requires a skilled engineer and mathematician. What business
can afford an engineer to put hours into a recovery project for free?
Nobody works for free. So are they really putting forth their best effort
to get your data? No these outfits try and work on a volume basis and
if they can't solve it quickly, they fail it and move on to the next
one. Normally a free evaluation will also come with a vague recovery
quote, i.e., $2,500 - $25,000, we had a client that just the other day
told us of an outfit in Seattle that quoted this vague range. We constanlty
perform secondary recoveries where these outfits told the client their
data was unrecoverable and purposely damaged the array further to attempt
to keep a reputable lab from recovering it. If you've been told your
data is not recoverable call us, don't be tricked into losing your data
for a free evaluation.
- Multiple Locations: Nothing says "we don't do our own work" like a
map full of pin dots. The scam artists go to great lengths to make themselves
look huge with recovery labs in every major city. RAID recovery services
is a very small industry of professionals, less then ten companies in
the world possess the skills necessary to perform complex RAID recoveries.
- Core Competency: Data recovery (single hard drive, camera cards, thumb
drives, etc) is not RAID recovery. Raid recovery is purely complex boolean
algebra, damaged equations and requires a highly skilled mathematician
to perform the recovery. Being able to recover a single hard drive or
camera card doesn't translate to having the skills to recovery a RAID
- References are always a good idea, this is your data and you should
know who your working with. Every data recovery web site has logos of
NASA, DOD, major corporations, fancy pictures of "clean rooms",
etc., see if they are real. They just download a bunch of impressive
looking logo's and post them, whose going to know unless you question
it. Most of our clients require full autonomy, they don't want anyone
to know they have experienced a potential data loss and they will not
allow you to list them in any fashion. 70% of our clients demand this
level of autonomy and we respect it, they will however take reference
calls for us when the situation is warranted.
- Clean room repair: you will see certifications and pictures of very
expensive looking clean rooms, these are always funny to us, look closely,
most are pictures of clean rooms for semiconductor manufacturing or
medical clean room facilities that have nothing to do with data recovery.
You'll see people dressed in clean room suits, breathing apparatus,
etc., just ridiculous, a Class 100 clean room is not a facility that
requries these things. Hard drive repairs can be a costly procedure
depending on the type of damage, but this is not always a requirement
in array data recovery. Watch out for unwarranted repair fees based
on false "clean room" requirements.
- Did they answer all your questions? Did they give you a clear understanding
as to what has happened to your array and the effects it could have
on your data? Did they discuss better ways to protect your data in the
future based on your failure scenario? Did they offer anything other
than a quote?
The best we can do is tell you to use common sense and don't get taken
in by gimmic's and hype. Conclude your call with a complete understanding
as to what has happened to your array, what is required to recovery
it, potential hurdles to overcome, timing & costs. Unless you get at
minimum these questions answered clearly walk away your heading for
a huge disappointment and a potentially costly one.
Call for a quote and compare us at 1.800.892.8302
We had a Buffalo NAS device controller failure on our primary backup device that contained over 900 GB of client file information and sensitive company data. We sent the drives and the device to one company and they failed to retrieve our data. We .....Read MoreTim Miner - Director of GraphicsAvalon Copy Centers